Frequently asked questions
Mazoul Berber rugs are handcrafted by skilled artisans in the Atlas Mountains (Morocco) using traditional weaving techniques passed down through generations. Each rug is made from high-quality, natural wool and dyed with eco-friendly, natural pigments, making every piece unique and rich in cultural heritage. Each collection represents our inspirations at a given period. The pieces are also unique in the sense that we release our pieces one and only once, to preserve the authenticity of the work and respect our community.
To keep your Mazoul Berber rug looking its best:
- Vacuum regularly without using a rotating brush.
- Spot clean spills immediately with a clean cloth and cold water.
- Avoid prolonged exposure to direct sunlight to prevent fading.
- Have the rug professionally cleaned every 1-2 years for deep maintenance.
Yes, the dyes used in Mazoul Berber rugs are derived from natural plant and mineral sources. They are eco-friendly and safe, ensuring the rugs maintain their vibrant colors while being kind to the environment.
Yes, we ship Mazoul Berber rugs worldwide. Each rug is carefully packaged using breathable fabric or eco-friendly materials to ensure protection during transit. Detailed care instructions and a personalized thank-you card are included with every order.
Absolutely! We offer custom rug options to meet your specific preferences. You can choose the size, design, and color palette, and our artisans will create a bespoke piece just for you. Contact us to discuss your requirements.
Yes, if you are not satisfied with the product, you can return it within 10 days of receiving it. The product must be returned in its original condition, without any damage or alterations. Once we receive and inspect the item, we will process your refund. To arrange a return, please contact us, and we will provide the return address along with detailed instructions.
