Privacy Policy

2. Data Collected

We may collect the following types of personal data:

Contact Information: such as name, email address, shipping address, phone number.
Payment Information: payment method details (note: payment details are processed by secure third-party payment processors and are not stored by us).
Order Information: products purchased, order history, delivery information.
Technical Data: such as your IP address, browser type, operating system, and website usage data (via cookies).

3. How We Use Your Information

The information we collect is used to:

Process and fulfill your orders: including shipping, payment processing, and providing you with order confirmation and tracking information.
Communicate with you: regarding your order, updates, promotions, or any other customer service inquiries.
Improve our services: by analyzing website usage and customer preferences.
Legal obligations: to comply with laws and regulations, such as accounting and tax reporting requirements.
We will not sell or rent your personal information to third parties.

4. Cookies

Maison Azoul uses cookies to improve your browsing experience on our website. Cookies are small text files that are placed on your computer or mobile device when you visit our site.

We use cookies to:

Remember your preferences: such as language and location settings.
Enhance website performance: by analyzing how users interact with our site.
Track orders and shopping cart activity.
You can manage or delete cookies directly from your browser settings. However, disabling cookies may affect your user experience on our website.

5. Data Sharing

We only share your personal information with trusted third parties, including:

Payment Processors: to securely process your payment details.
Shipping Companies (DHL Express): to deliver your order efficiently.
Analytics Providers: to help us understand website performance and improve our services (such as Google Analytics).
These third parties are required to handle your data in accordance with applicable laws and our privacy policy.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting obligations.

Order Data: retained for 7 years to comply with tax and legal obligations.
Account Data: retained until you request account deletion.
Marketing Data: retained until you unsubscribe from our marketing communications.

7. Your Rights

Under the GDPR, you have the following rights:

Access: You have the right to request a copy of the personal data we hold about you.
Correction: You have the right to request corrections if any information we hold about you is inaccurate or incomplete.
Erasure: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected.
Object to Processing: You can object to the processing of your data for direct marketing purposes.
Data Portability: You can request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at info@mazoul.com.

8. Data Security

We take data security seriously and implement industry-standard measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

However, please be aware that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such data, please contact us immediately at info@mazoul.com and we will take action to delete it.

10. Security Measures

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

11. Changes to This Privacy Policy

Maison Azoul reserves the right to update this privacy policy as necessary. Any changes will be posted on this page, with the revision date at the top of the policy. We encourage you to review this policy regularly to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: info@mazoul.com
Phone: +33 6 76 76 45 72
Address: Douar Beni Ouarain, Marrakech